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Customer Success Representative

A look at the past, present and future at Allmoxy!

At Allmoxy, we have a unique story about how we arrived in this industry and the creation of our product. Our founder Brady Lewis was running the family cabinet outsource shop and needed a software solution. Seeing an obvious lack of options for small business manufacturing software, work began building their own. As everyday problems would arise, they would be solved, systemized, and written into the new software solution. After growing 120% during the recession on the new platform and being constantly questioned if it was for sale, it was clear this new platform could be very valuable for others as well, and Allmoxy was born. Allmoxy now serves various types of companies since starting in the woodworking industry. We like to think of our product as the “Amazon storefront” for custom woodworking manufacturers, given our main purpose is allowing our customers to sell online and automate parts of the office. That doesn’t mean we’re anywhere close to done or perfect! There’s endless opportunity for someone like you to help us! The industry is not one closely associated with tech, so we’re really just getting started with how we would like to impact the customers' business. A large part of these initiatives involves taking our Customer Success department to the next level and adding a talented, hungry, and curious new Customer Success Rep. See below for more of the day-to-day and what we are looking for!

Customer Success at Allmoxy

Customer Success at Allmoxy is a team of dedicated account representatives focused on customer onboarding, support, and health. Ultimately, our customer success team is here for the following customer needs: (1) helping Allmoxy customers onboard and launch in a timely manner with the confidence to navigate the product and accomplish the defined business goals outlined in the sales process, (2) answer customer questions, whether support or consultative, throughout the client lifecycle and potentially looping in other Allmoxy team members depending on the technicality or uniqueness of the request, and lastly, (3) through data insights and keeping a human "pulse" on the customer, the CSM rep should understand the account health, actively work to better the health and communicate health to cross-functional departments.  

You will be one of Allomoxy’s Customer Success Representatives on a team of 2 existing members. Currently, our processes and systems are changing to minimize the onboarding process between the CS rep and customer, ultimately allowing the CS rep to become more proactive and strategic in their book of business. Change is constant at Allmoxy, and we want someone that is comfortable and excited about that. Working within a small company means you feel direct ownership, autonomy, and creativity in your everyday work and position! We have the opportunity to cross-collaborate daily with Product, Engineering, Sales, Marketing, Services, and leadership.

What You Will Do
  • Build and nurture strong relationships across new and existing customers to better achieve their needs and manage all health reporting within accounts.

  • Execute successful implementations and deployment of Allmoxy instances for customers in the onboarding stage

  • Collaborate with product, design, and engineering teams to provide informed recommendations into Allmoxy’s product roadmap that enhance the customer experience

  • Partner cross-functionally with Sales, Marketing, and Services teams to drive efficiencies throughout the account lifecycle 

  • Contribute to the strategy of the team - you will be expected to collaborate on strategy around new processes/ideas, including onboarding, engagement, and health metric build-out

  • Can confidently and persuasively tell a compelling story and own the room

  • Comfortable in a startup environment that moves at a fast pace, with a direct, open, and honest culture

  • Experience working in Customer Success, Implementations, Onboarding, Account Management or sales ideally for a SaaS company and in a quota-carrying role

  • Excellent communication skills, both written and verbal

  • Ability to anticipate the customers’ needs and identify opportunities for expansion or additional product adoption 

  • You enjoy a technical challenge and like collaborating with technical teams

  • You are comfortable not knowing the answer right away but can be trusted to follow up with the customer in a timely and organized manner

  • Highly collaborative attitude and you enjoy learning everyday (seriously, no one learns Allmoxy in a day or even a few months!)

  • Ability to take existing and potential content and improve it

  • High energy, adaptability, and understanding of change within the evolution of a startup

  • Experience with Jira, Hubspot (or other CRM), Google Suite products and any LMS (helpful but not necessary)

While the above skills are important, it is just as crucial  for us to find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't meet the criteria above.

Additional Information

We are a team of friends. We have a good time and it will be important that you can have a good time while getting a lot done. A heavier focus on in-office presence will take place during training/ramping to ensure you feel supported and we can easily answer questions. Outside of that, our culture is remote-friendly! We typically gather in-person as a team on Tuesdays for our company meeting, lunch and to collaborate. Our office is seriously cool and in the heart of downtown Ogden! You can see pictures of the office here.




Full time

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